Introductory Provisions
The General Terms and Conditions herein set forth the rights and duties between the Seller and the Purchaser in the process of purchasing the tickets via the following websites:
www.brandonbays.sk and
www.terapiacesta.sk Seller:
Journey, s. r. o. registered at: Podpriehradna 3/A, 821 07 Bratislava
Company reg. ID: 52192512
Tax ID: 2120962767
Represented by: Michal Andrejco
Contact details:
michal@brandonbays.sk, +421 903 241 255
(hereinafter referred to as the „
Seller“)
The Purchaser is a Customer purchasing tickets remotely via the websites of
www.brandonbays.sk and
www.terapiacesta.sk (hereinafter referred to as the „
Purchaser“). The Purchaser may be a consumer or an entrepreneur.
The Consumer means a private person who, when concluding and performing a consumer contract, does not act within the scope of their business, employment or occupation.
The Entrepreneur means a private or legal person who performs their business activities continuously, in their own name and responsibility with the intention to achieve profit.
Via the following websites:
www.brandonbays.sk and
www.terapiacesta.sk the Seller offers the Purchaser a possibility to purchase tickets for the seminars and events provided in cooperation with the professional guarantor of: Journey Events Ltd., PO Box 356, Bridgend, CF31 9NS, UK.
Ticket Ordering
The tickets are possible to select and order via the following websites: www.brandonbays.sk and www.terapiacesta.sk
The said websites provide the Purchaser with all information about the tickets on offer as well as the respective seminars and events. The Purchaser is obliged to duly acknowledge themselves with the provided information.
The Order sent by the Purchaser to the Seller via Order Form is considered to be a proposal of a Purchase Contract, if it contains all information required by the Order Form.
Each Order must include mainly the following data:
The information about the Purchaser - Consumer: name and surname, residential address, phone number, email address, selection of required tickets and the number of tickets.
The information about the Purchaser - Entrepreneur: company name, registered seat, company reg. ID, Tax ID, VAT ID, the name and surname of contact person, phone number, email address, the selection of requested tickets and the number of tickets.
By sending the order the Purchaser confirms that they have read, understood and accepted the General Terms and Conditions herein.The Seller is entitled to decline the Order in case of their inability to deliver the tickets due to the seminar being fully booked or other serious reasons. The Seller shall inform the Purchaser about the refusal of the Order via email without undue delay, usually within 5 working days from date the Order was sent by the Purchaser.
The Purchase Contract is concluded by order confirmation from the part of the Seller. Under the Purchase Contract, the Purchaser is obliged to take over the purchased tickets and pay the purchase price. Under the Purchase Contract, the Seller is mainly obliged to deliver ordered tickets.
The Seller shall inform the Purchaser about the confirmation of the Order via email without undue delay, usually within 5 working days from date the Order was sent by the Purchaser.
For the order to be duly processed and handled, the Seller reserves their right to contact the Purchaser via email or phone and ask them to provide additional information.
The Purchaser is entitled to cancel their order without any reason any time before the tickets are sent to them, either by email or phone.
Purchase Price
The Purchase Price means the price provided for the selected tickets on the websites of
www.brandonbays.sk and
www.terapiacesta.sk at the moment of placing order by the Purchaser. The Purchase Price of tickets becomes valid and binding by the confirmation of order from the part of the Seller. The Purchase Price of the tickets shall be always confirmed to the Purchaser in the order confirmation.
All prices for goods and services are provided in Euro and include VAT. The Seller is not a VAT payer.
The Purchaser confirms that they were acquainted with the fact that the obligation to pay the price of the tickets is a constituent part of the order.The Seller reserves the right to change the price of the tickets offered on the websites of
www.brandonbays.sk and
www.terapiacesta.sk, whereby the price change becomes effective at the moment of its publishing on the websites. Confirmed orders shall not be affected by the change of price.
All potential special offers are valid while stocks last, unless not provided otherwise at specific tickets.
Payment Conditions
The Seller accepts the following means of payment:
- PAYMENT ONLINE: The Purchaser pays online using their credit/debit card or quick bank transfer as per the offer of Seller’s integrated online payment gateway: 24-Pay.
- BANK ACCOUNT TRANSFER: The Purchaser processes the payment of the price after the confirmation of order from the part of the Seller, by means of transfer to the bank account provided by the Seller in the order confirmation.
- PAYMENT IN CASH AT PERSONAL RECEIPT: The Purchaser pays the purchase price in cash at the receipt of the tickets at the seat of the Seller.
The Purchaser confirms that they were acquainted with the fact, that complete settlement of the Purchase Price is an inevitable prerequisite for either the receipt or shipment of the tickets. General Obligations of the Seller
The Seller undertakes to perform their duties duly, in timely manner and with due care. At the same time, the Seller undertakes to protect the rights and legitimate interests of the Purchaser.
Delivery Terms
The Seller is obliged to fulfil the order and deliver the tickets to the Purchaser by way of order confirmation not later than 5 working days from placing the order.
The tickets are deemed delivered by sending a corresponding email.
The Purchaser is obliged to thoroughly control all details in the confirmation email sent by the Seller. The Purchaser is obliged to lodge a complaint related to any potential obvious mistakes at the Seller without undue delay.
The Seller is not responsible for any delay in the delivery of confirmation email caused by technical issues out of Seller´s control.
Instruction for the Purchasers - Consumers on the possibility to withdraw from the Purchase Contract
The Purchaser - Consumer is entitled to withdraw from the contract without any reason within 14 days from the delivery of the confirmation email without being charged the cancellation fee.
30 days or more prior to seminar - the Seller charges administrative cancellation fee of 10% from the paid amount.
Less than 30 days prior to seminar - the Seller charges 100% cancellation fee. The Purchaser is entitled to transfer the purchased ticket to another person or request the information about the next date of the same event and request the transfer of the purchased ticket to the one. In both cases, the Purchaser shall inform the Seller in writing.
The Purchaser may exercise their right to withdraw from the contract with the Seller without any reason in writing or by email sent to the address:
info@brandonbays.sk explicitly expressing their wish to withdraw from the contract. The Purchaser may also use a form specifically designed to withdraw from the contract, which can be found
HERE.
If the Purchaser decides to withdraw from the contract, all tickets sent as a confirmation email shall automatically cease to be valid.
On the basis of the valid withdrawal from the Purchase Contract, the Seller returns the payments demonstrably paid in relation to the Purchase Contract, reduced by cancellation fee (if applicable), to the Purchaser.
The payments shall be returned to the Purchaser within 14 calendar days from the day of delivery of the Purchaser´s notification on withdrawal from the contract to the Seller.
The provisions of these terms and conditions on the withdrawal from the Purchase Contract shall cease to be applicable after the start or completion of the seminars or events, to which the tickets applied.
Return policy for the Purchaser - Consumer
Return policy for the Purchaser - Consumer is governed by the provisions of the Civil Code and Consumer Protection Act.
Special provisions for the Purchaser - Consumer
The provisions of these terms and conditions on the withdrawal from the Purchase Contract and on complaints shall apply only to purchasing consumers. Withdrawal from the contract as well as the liability of the Seller for any defects in relation to the Purchasers - Entrepreneurs shall be governed by the provisions of the respective legal regulations, mainly Commercial Code.
Personal Data Protection
By placing order the Purchaser acknowledges and agrees that the Seller shall process personal data provided by the Purchaser (name, surname or company name, Company reg. ID, Tax ID, VAT ID, address, phone number, email address, data about ordered tickets) to the extent necessary for the purpose of processing and handling order, the delivery of tickets ordered by the Purchaser and performance of related duties of the Seller following from the delivery of tickets, particularly the Seller´s liability (hereinafter referred to as “
the purpose of personal data processing”).
You are entitled to have all your personal data deleted without undue delay, unless they are needed for the purpose they were collected or processed for and after the expiry of the statutory reason of their potential archiving.
We hereby guarantee that your personal data shall be accessed exclusively by the employees and the associates of Journey, s.r.o. to the extent justifiably required in order to provide services and to process personal data.
Journey, s.r.o. explicitly undertake to not provide your personal data to any further persons or third parties.
We have modern monitoring, technical and security mechanisms ensuring the protection of the processed data against unauthorized access or transfer, their loss or damage or other potential misuse.
By placing order, the Purchaser confirms that they provided their personal data freely as well as the fact that they were informed about personal data processing duly and in timely manner, that they were informed about their right to access their personal data and their right to correct personal data that are incorrect, incomplete or outdated, the right to block or remove personal data and the right to file a motion to start a proceeding related to personal data protection at the Office for Personal Data Protection under the provisions of Act No. 18/2018 Coll. on Personal Data Protection and GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council and EU Directive 2016/680.
Request for remedy / Alternative dispute resolution
In the event that the Purchaser - Consumer - is not satisfied with the manner the Seller handled their complaint or if they believe that the Seller violated their rights, they are entitled to request the Seller for remedy via email sent to the following address: info@brandonbays.sk.
The Consumer is entitled to file a motion to start an alternative dispute resolution at the entity of the alternative dispute resolution, in case the Seller denied the request or did not respond within 30 days from its sending.
The entity authorized to perform alternative dispute resolution is as follows:
Slovenská obchodná inšpekcia (Slovak Trade Inspection):The Central Inspectorate
of the Slovak Trade Inspection
Post box 29
Prievozská 32
827 99 Bratislava 27
authorized legal entity registered in the respective list.
The list of entities authorized to perform alternative dispute resolution can be found on the website of the Ministry of Economy of the Slovak Republic -
www.mhsr.sk.
The alternative dispute resolution may be used only by the Purchaser - Consumer. The alternative dispute resolution only applies to a dispute between the Purchaser - Consumer and the Seller, following from the Consumer Contract or related to a Consumer Contract. The alternative dispute resolution applies only to distance contracts and the disputes with the value exceeding EUR 20.
Final provisions
Legal relations not governed by these general terms and conditions are provided for by the corresponding provisions of the legal regulations as amended:
- FOR THE PURCHASERS - CONSUMERS by the provisions of Act No. 40/1964 Coll., i.e. Civil Code, Act No. 22/2004 Coll. on Electronic Trade, Act No. 250/2007 on Consumer Protection, Act No. 102/2014 Coll. on Consumer Protection (Distance Selling).
- FOR THE PURCHASERS - ENTREPRENEURS by the provisions of Act No. 513/1991 Coll., i.e. Commercial Code.
The Seller reserves the right to modify the General Terms and Conditions herein, whereby the change becomes effective by its publishing on the websites.
In Bratislava on April 10, 2019
